Refund policy
Effective Date: October 2024
At Lonely Street, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below.
1. Eligibility for Returns
You may return most new, unopened items within 3 days of delivery for a full refund. To be eligible for a return, the item must be in its original condition and packaging.
2. Non-Returnable Items
The following items cannot be returned:
- [List any non-returnable items, e.g., personalized products, gift cards, etc.]
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [Your Email Address] or [Your Phone Number] within the return window.
- Provide your order number and details about the item you wish to return.
- Our team will provide you with a return authorization and instructions on how to proceed.
4. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount], as we cannot guarantee that we will receive your returned item.
5. Refunds
Refunds will be processed within 3-5 business days after we receive and inspect your returned item. The refund will be issued to the original payment method. Please note that shipping costs are non-refundable.
6. Exchanges
If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receiving the product. We will arrange for a replacement or refund as needed.
8. Contact Us
If you have any questions about our return policy, please reach out to our customer service team at Lonelystreetinfo@gmail.com or [Your Phone Number].
Thank you for shopping with Lonely Street! We appreciate your support.